How specialty practices are recovering missed patients with agentic AI outreach
Tuesday, June 16th, 2026 | 12:00 PM - 1:00 PM CT
Every day, provider organizations lose patients they never realize they've missed. Patients with open referrals, overdue preventive care, unrebooked no-shows and unresolved balances often fall out of the system entirely. Staff shortages and fragmented workflows make proactive outreach difficult to sustain at scale.
The practices solving this are seeing meaningful results. SENTA Partners is converting 64% of its referral outreach into booked appointments. Annapolis Internal Medicine booked 61% of annual flu shots through AI outreach alone. When a snowstorm closed Boston Bone & Joint Institute's offices, agentic AI rebooked 53% of affected patients and cut overall call abandonment by 67%. The technology is now in production across more than 5,000 providers.
In this session, specialty practice executives share how they're using agentic AI to proactively reach patients throughout the care journey. The discussion will focus on which outreach campaigns worked, what conversion rates leaders measured and how teams operationalized these programs.
Attendees will learn:
The practices solving this are seeing meaningful results. SENTA Partners is converting 64% of its referral outreach into booked appointments. Annapolis Internal Medicine booked 61% of annual flu shots through AI outreach alone. When a snowstorm closed Boston Bone & Joint Institute's offices, agentic AI rebooked 53% of affected patients and cut overall call abandonment by 67%. The technology is now in production across more than 5,000 providers.
In this session, specialty practice executives share how they're using agentic AI to proactively reach patients throughout the care journey. The discussion will focus on which outreach campaigns worked, what conversion rates leaders measured and how teams operationalized these programs.
Attendees will learn:
- Why proactive outreach is becoming a critical part of patient access strategy
- How specialty practices identified their first high-impact AI outreach use cases
- What leaders learned while deploying outreach programs into existing workflows
Presenter:
