Every day, provider organizations lose patients they never realize they've missed. Patients with open referrals, overdue preventive care, unrebooked no-shows and unresolved balances often fall out of the system entirely. Staff shortages and fragmented workflows make proactive outreach difficult to sustain at scale.
The practices solving this are seeing meaningful results. SENTA Partners is converting 64% of its referral outreach into booked appointments. Annapolis Internal Medicine booked 61% of annual flu shots through AI outreach alone. When a snowstorm closed Boston Bone & Joint Institute's offices, agentic AI rebooked 53% of affected patients and cut overall call abandonment by 67%. The technology is now in production across more than 5,000 providers.
In this session, leaders from SENTA Partners, MDCS and other specialty practices will share how they're using agentic AI to reach patients throughout the care journey, which outreach campaigns worked, what conversion rates they measured, and how teams operate the programs day-to-day.
Attendees will learn:
- The 4 patient categories most likely to fall out of the system — and which to target first
- How SENTA Partners hit 64% conversion on referral outreach
- What MDCS and Boston Bone & Joint learned deploying outreach AI into existing staff workflows
- The conversion benchmarks specialty practice leaders are using to measure outreach ROI
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