How UCSD Moores Cancer Center Unlocked Capacity by Reducing No-Show Rates by Up To 50%

This webinar is on-demand and can be viewed at your convenience.

UCSD Moores Cancer Center struggled with very high patient no-show rates that led to unused capacity in their infusion center. The large number of no-shows coupled with bottlenecked scheduling and long wait times left both patients and staff frustrated.

iQueue for Infusion Centers was implemented at UCSD’s main NCI-designated cancer center and was able to successfully address several of these pain points.

Learn how UCSD leveraged the iQueue network, data and custom analytics to drive internal change management and significantly move the needle on operational performance. Key results include:
 
  • Decreasing the no-show rate from over 20% to below 11%
  • Increasing volume by 9% despite staffing limitations
  • Optimized scheduling templates that flatten appointment demand across the day


Presenter

Gabriela Lacatus - Nicole Novak

Gabriela Lacatus, RN, BSN, OCN®, PhD,

Ambulatory Patient Care Manager

UC San Diego Health