Innovating for inclusion: How health systems are rethinking language access


Wednesday, December 10th, 2025 | 11:00 AM - 12:00 PM CT

Health systems are under renewed pressure to embed equity across the patient journey. For non-English-speaking populations, language access is a critical piece but often underfunded, disconnected and reactive.

At Intermountain Health, Lehigh Valley Health Network and LCMC Health, that's changing.

Join Becker's to hear how these systems are elevating the role of interpretation, automation and front-line buy-in to drive meaningful results in safety, satisfaction and access.

You'll explore:
 
  • How Intermountain and LVHN are aligning language services with strategic equity goals
  • Approaches to digitizing language access across portals and virtual care
  • Tactics to engage clinical and operational leaders in systemwide adoption

Presenters:

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Dr. Toni Flowers

Corporate Chief Opportunity and Social Responsibility Officer
LCMC Health

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Joumana De Santiago

Director, Interpreter Services and Language Access Center
Lehigh Valley Health Network

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Carlos E. Martinez-Morales, BS, CMI, CHI, UT-CMLI-Spanish

Director, Language Services & Cultural Competence
Intermountain Healthcare

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Corey Bolt

Strategic Business Development Executive, Language Services
AMN Healthcare