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[Physician](https://www.beckersphysicianleadership.com/) - About - [About Becker’s](https://hubs.beckershealthcare.com/about) - [Careers](https://hubs.beckershealthcare.com/careers) - For Sponsors - [Contact Us](https://www.beckersphysicianleadership.com/contact-us/) - [Media Kit](https://www.beckershospitalreview.com/request-media-kit/) - [Content Specs](https://hubs.beckershealthcare.com/content-specifications) ## Patient communication shouldn't break your system — it should strengthen it --- ***This webinar is on-demand and can be viewed at your convenience.*** Most health systems still rely on outdated communication workflows that frustrate patients and overextend staff. Calls go unanswered, wait times grow and teams can't keep up. These breakdowns are more than operational. They directly impact access, satisfaction and care continuity. And patients start looking elsewhere for answers. Join an industry expert to explore how AI-powered tools are helping health systems automate routine inquiries, streamline call routing and enable 24/7 responsiveness without hiring more staff. **Takeaways include:**   - How AI-powered systems manage common patient questions - Real-world examples of automated routing that improves patient access and reduces staff workload - Why health systems are investing in "always-on" communication ## Presenter: ![john poli - Sydney Mason (1)](https://go.beckershospitalreview.com/hs-fs/hubfs/john%20poli%20-%20Sydney%20Mason%20(1).jpg?width=120&height=120&name=john%20poli%20-%20Sydney%20Mason%20(1).jpg) ### John Poli ##### Industry Principal, Healthcare, RingCentral [![](https://www.beckershospitalreview.com/wp-content/themes/beckers-healthcare/assets/images/logo.png) Becker's Hospital Review | Healthcare News & Analysis](https://www.beckershospitalreview.com) ### Contact Us [1-800-417-2035](tel:180041720354) [becker@beckershealthcare.com](mailto:becker@beckershealthcare.com) - [RSS Feed](https://www.beckershospitalreview.com/rss-feeds/) - [LinkedIn](https://www.linkedin.com/company/asc-communications/) - [Facebook](https://www.facebook.com/@BeckersHospitalReview/) - [X](https://x.com/beckershr) - [YouTube](https://www.youtube.com/user/hospitalreview1) ### Other Becker’s Sites - [ASC](https://www.beckersasc.com/) - [Spine](https://www.beckersspine.com/) - [Dental](https://www.beckersdental.com/) - [Payer](https://www.beckerspayer.com/) - [Behavioral](https://www.beckersbehavioralhealth.com/) - [Physician](https://www.beckersphysicianleadership.com/) ### More Resources - [Events](https://conferences.beckershospitalreview.com/upcoming-events/) - [Whitepapers](https://www.beckershospitalreview.com/whitepapers/) - [Live Webinars](https://www.beckershospitalreview.com/webinar-types/upcoming-webinars/) - [OnDemand Webinars](https://www.beckershospitalreview.com/webinar-types/ondemand-webinars/) Copyright © 2026 Becker’s Healthcare. 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