The new patient journey: How AI creates a connected digital experience


Thursday, August 21st, 2025 | 12:00 PM - 1:00 PM CT

Healthcare's digital front doors often fall short — disjointed portals, unanswered messages and lack of continuity frustrate patients and staff alike. Without a connected experience, satisfaction scores dip and trust erodes.

In this webinar, healthcare experts will explore how AI can bridge these gaps. From automated engagement tools to smarter care coordination, they'll share practical strategies for delivering consistent, personalized experiences across the care continuum.

Learning points include:
 
  • How to use AI to streamline access and eliminate common communication breakdowns
  • Real-world insights on digital care orchestration from health systems already deploying these tools
  • How to elevate patient satisfaction while reducing manual burdens on staff

Presenters: 

kenny - Kristelle Khazzaka

Kenny Bloxham

Global Healthcare CX Director, Webex Customer Experience Solutions

emma - Kristelle Khazzaka

Emma Scudder

Healthcare Business Development Director, Cisco

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Stefan Zeindenberg

Solutions Engineer, AI Incubation, Webex by Cisco