--- title: "The new patient journey: How AI creates a connected digital experience" image: https://go.beckershospitalreview.com/hubfs/site/beckers-healthcare-webinar-cta.png --- [Skip to main content](https://go.beckershospitalreview.com/pi/the-new-patient-journey-how-ai-creates-a-connected-digital-experience#main) - [BHR](https://www.beckershospitalreview.com/) - [Clinical](https://www.beckershospitalreview.com/quality/) - [Health IT](https://www.beckershospitalreview.com/healthcare-information-technology/) - [CFO](https://www.beckershospitalreview.com/finance/) - [ASC](https://www.beckersasc.com/) - [Spine](https://www.beckersspine.com/) - [Dental](https://www.beckersdental.com/) - [Payer](https://www.beckerspayer.com/) - [Behavioral](https://www.beckersbehavioralhealth.com/) - [Physician](https://www.beckersphysicianleadership.com/) More - About - [About Becker’s](https://hubs.beckershealthcare.com/about) - [Careers](https://hubs.beckershealthcare.com/careers) - For Sponsors - [Contact Us](https://www.beckersphysicianleadership.com/contact-us/) - 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[Careers](https://hubs.beckershealthcare.com/careers) - For Sponsors - [Contact Us](https://www.beckersphysicianleadership.com/contact-us/) - [Media Kit](https://www.beckershospitalreview.com/request-media-kit/) - [Content Specs](https://hubs.beckershealthcare.com/content-specifications) ## The new patient journey: How AI creates a connected digital experience --- ### Thursday, August 21st, 2025 | 12:00 PM - 1:00 PM CT Healthcare's digital front doors often fall short — disjointed portals, unanswered messages and lack of continuity frustrate patients and staff alike. Without a connected experience, satisfaction scores dip and trust erodes. In this webinar, healthcare experts will explore how AI can bridge these gaps. From automated engagement tools to smarter care coordination, they'll share practical strategies for delivering consistent, personalized experiences across the care continuum. **Learning points include:**   - How to use AI to streamline access and eliminate common communication breakdowns - Real-world insights on digital care orchestration from health systems already deploying these tools - How to elevate patient satisfaction while reducing manual burdens on staff ## **Presenters: ** ![kenny - Kristelle Khazzaka](https://go.beckershospitalreview.com/hs-fs/hubfs/kenny%20-%20Kristelle%20Khazzaka.jpg?width=120&height=120&name=kenny%20-%20Kristelle%20Khazzaka.jpg) ### Kenny Bloxham ##### Global Healthcare CX Director, Webex Customer Experience Solutions ![emma - Kristelle Khazzaka](https://go.beckershospitalreview.com/hs-fs/hubfs/emma%20-%20Kristelle%20Khazzaka.jpg?width=120&height=120&name=emma%20-%20Kristelle%20Khazzaka.jpg) ### Emma Scudder ##### Healthcare Business Development Director, Cisco ![smzstef headshot](https://go.beckershospitalreview.com/hs-fs/hubfs/smzstef%20headshot.jpg?width=120&height=120&name=smzstef%20headshot.jpg) ### Stefan Zeindenberg ##### Solutions Engineer, AI Incubation, Webex by Cisco [![](https://www.beckershospitalreview.com/wp-content/themes/beckers-healthcare/assets/images/logo.png) Becker's Hospital Review | Healthcare News & Analysis](https://www.beckershospitalreview.com) ### Contact Us [1-800-417-2035](tel:180041720354) [becker@beckershealthcare.com](mailto:becker@beckershealthcare.com) - [RSS Feed](https://www.beckershospitalreview.com/rss-feeds/) - [LinkedIn](https://www.linkedin.com/company/asc-communications/) - [Facebook](https://www.facebook.com/@BeckersHospitalReview/) - [X](https://x.com/beckershr) - [YouTube](https://www.youtube.com/user/hospitalreview1) ### Other Becker’s Sites - [ASC](https://www.beckersasc.com/) - [Spine](https://www.beckersspine.com/) - [Dental](https://www.beckersdental.com/) - [Payer](https://www.beckerspayer.com/) - [Behavioral](https://www.beckersbehavioralhealth.com/) - [Physician](https://www.beckersphysicianleadership.com/) ### More Resources - [Events](https://conferences.beckershospitalreview.com/upcoming-events/) - [Whitepapers](https://www.beckershospitalreview.com/whitepapers/) - [Live Webinars](https://www.beckershospitalreview.com/webinar-types/upcoming-webinars/) - [OnDemand Webinars](https://www.beckershospitalreview.com/webinar-types/ondemand-webinars/) Copyright © 2026 Becker’s Healthcare. 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