The post-call center era: How intelligent automation can reduce call volumes and increase patient satisfaction


Thursday, October 13th, 2022 | 12:30 PM - 1:30 PM CT

 
Today, many health systems run the majority of patient interactions through the call center - from scheduling and reminders to registration, authorizations, financial assistance, and payment collection. With persistent staffing shortages, call centers are frequently unable to meet evolving patient expectations.

Leading health systems leverage flexible integration and unmatched artificial intelligence to automate many of the workflows that were previously managed through the call center. By empowering staff with touchless workflows, teams increase their capacity and better serve their patients.

Join us to learn how to facilitate patient intake, scheduling, appointment reminders, prior authorizations, referral management, and payment collection while decreasing call center volumes.

Attendees will learn:
 
  • Why digital point solutions create more – not less – work for staff
  • Best practices for improving front-end revenue cycle efficiency with cutting-edge automation, patient engagement, and AI technologies
  • How to open digital front, side, and back doors to empower self-service for your patients 
 

Presenter:

bri - Kristelle Khazzaka

Bri Buch

Patient Access Solutions Lead, Notable