--- title: "Breaking language barriers: One hospital's path to patient trust" image: https://go.beckershospitalreview.com/hubfs/site/beckers-healthcare-whitepaper-cta.png --- [Skip to main content](https://go.beckershospitalreview.com/piwp/breaking-language-barriers-one-hospitals-path-to-patient-trust#main) - [BHR](https://www.beckershospitalreview.com/) - [Clinical](https://www.beckershospitalreview.com/quality/) - [Health IT](https://www.beckershospitalreview.com/healthcare-information-technology/) - [CFO](https://www.beckershospitalreview.com/finance/) - [ASC](https://www.beckersasc.com/) - [Spine](https://www.beckersspine.com/) - [Dental](https://www.beckersdental.com/) - [Payer](https://www.beckerspayer.com/) - [Behavioral](https://www.beckersbehavioralhealth.com/) - [Physician](https://www.beckersphysicianleadership.com/) More - About - [About Becker’s](https://hubs.beckershealthcare.com/about) - [Careers](https://hubs.beckershealthcare.com/careers) - For Sponsors - [Contact Us](https://www.beckersphysicianleadership.com/contact-us/) - 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These barriers can lead to care delays, miscommunication and frustration, affecting both patient trust and staff efficiency. This case study explores how Onvida Health — formerly Yuma (Ariz.) Regional Medical Center — redesigned its language services program to refine daily operations, boost patient satisfaction and improve care outcomes. Learn how the system implemented practical solutions and operational changes to:   - Build patient trust - Foster a culturally and linguistically inclusive environment - Significantly improve language access and encounter times - Achieve a 4.9/5 interpreter satisfaction rating   Please fill out the form to download the whitepaper. 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