--- title: "Right Care, Right Place: How Coordinated Urgent Care Delivery Reduced ED Respiratory Volume by 24%" image: https://go.beckershospitalreview.com/hubfs/site/beckers-healthcare-whitepaper-cta.png --- [Skip to main content](https://go.beckershospitalreview.com/piwp/right-care-right-place-how-coordinated-urgent-care-delivery-reduced-ed-respiratory-volume-by-24#main) - [BHR](https://www.beckershospitalreview.com/) - [Clinical](https://www.beckershospitalreview.com/quality/) - [Health IT](https://www.beckershospitalreview.com/healthcare-information-technology/) - [CFO](https://www.beckershospitalreview.com/finance/) - [ASC](https://www.beckersasc.com/) - [Spine](https://www.beckersspine.com/) - [Dental](https://www.beckersdental.com/) - [Payer](https://www.beckerspayer.com/) - [Behavioral](https://www.beckersbehavioralhealth.com/) - [Physician](https://www.beckersphysicianleadership.com/) More - About - [About Becker’s](https://hubs.beckershealthcare.com/about) - [Careers](https://hubs.beckershealthcare.com/careers) - For Sponsors - [Contact Us](https://www.beckersphysicianleadership.com/contact-us/) - [Media Kit](https://www.beckershospitalreview.com/request-media-kit/) - [Content Specs](https://hubs.beckershealthcare.com/content-specifications) Search [Subscribe](https://www.beckershospitalreview.com/subscribe/) [![](https://www.beckershospitalreview.com/wp-content/themes/beckers-healthcare/assets/images/logo.png) Becker's Hospital Review | Healthcare News & Analysis](https://www.beckershospitalreview.com) - Leadership - [Leadership & Management](https://www.beckershospitalreview.com/hospital-management-administration/) - [Executive Moves](https://www.beckershospitalreview.com/hospital-executive-moves/) - [Strategy](https://www.beckershospitalreview.com/strategy/) - [Rankings](https://www.beckershospitalreview.com/rankings-and-ratings/) - [HR](https://www.beckershospitalreview.com/hr/) - [Workforce](https://www.beckershospitalreview.com/workforce/) - [Marketing](https://www.beckershospitalreview.com/digital-marketing/) - Finance - [Financial Management](https://www.beckershospitalreview.com/finance/) - [Capital](https://www.beckershospitalreview.com/capital/) - [Compensation](https://www.beckershospitalreview.com/compensation-issues/) - [Transactions & Valuation](https://www.beckershospitalreview.com/hospital-transactions-and-valuation/) - [Legal & Regulatory](https://www.beckershospitalreview.com/legal-regulatory-issues/) - Health IT - [Health Information Technology](https://www.beckershospitalreview.com/healthcare-information-technology/) - [EHRs](https://www.beckershospitalreview.com/ehrs/) - [Artificial Intelligence](https://www.beckershospitalreview.com/ai/) - [Cybersecurity](https://www.beckershospitalreview.com/cybersecurity/) - [Digital Health](https://www.beckershospitalreview.com/digital-health/) - [Innovation](https://www.beckershospitalreview.com/innovation/) - [Telehealth](https://www.beckershospitalreview.com/telehealth/) - [Disruptors](https://www.beckershospitalreview.com/disruptors/) - Clinical Care - [Patient Safety and Outcomes](https://www.beckershospitalreview.com/patient-experience/patient-safety-outcomes/) - [Physicians](https://www.beckershospitalreview.com/hospital-physician-relationships/) - [Nursing](https://www.beckershospitalreview.com/nursing/) - [Pharmacy](https://www.beckershospitalreview.com/pharmacy/) - [Patient Experience](https://www.beckershospitalreview.com/patient-experience/) - [Care Coordination](https://www.beckershospitalreview.com/care-coordination/) - [Infection Prevention and Control](https://www.beckershospitalreview.com/infection-control/) - [Public Health](https://www.beckershospitalreview.com/public-health/) - [Health Equity](https://www.beckershospitalreview.com/health-equity/) - [GLP-1s](https://www.beckershospitalreview.com/glp-1s/) - [Supply Chain](https://www.beckershospitalreview.com/supply-chain/) - Specialties - [Oncology](https://www.beckershospitalreview.com/oncology/) - [Cardiology](https://www.beckershospitalreview.com/cardiology/) - [Orthopedics](https://www.beckershospitalreview.com/orthopedics/) - [OR](https://www.beckershospitalreview.com/or/) - [Post-Acute](https://www.beckershospitalreview.com/post-acute/) - [Lab](https://www.beckershospitalreview.com/lab/) - [Radiology](https://www.beckershospitalreview.com/radiology/) - Resources - [Live Webinars](https://www.beckershospitalreview.com/webinar-types/upcoming-webinars/) - [OnDemand Webinars](https://www.beckershospitalreview.com/webinar-types/ondemand-webinars/) - [Whitepapers](https://www.beckershospitalreview.com/whitepapers/) - [Podcasts](https://www.beckerspodcasts.com/) - [Featured Content](https://conferences.beckershospitalreview.com/featured-content) - [Lists](https://conferences.beckershospitalreview.com/lists/7368520) - [Surveys](https://www.beckershospitalreview.com/surveys/) - [Videos](https://conferences.beckershospitalreview.com/videos) - [Newsletters](https://www.beckershospitalreview.com/newsletters/) - [LeanTaaS Content Hub](https://hubs.beckershealthcare.com/leantaas-ai-solutions) - [Intuitive Content Hub](https://hubs.beckershealthcare.com/intuitive-beckers-content-hub) - [NRC Content Hub](https://conferences.beckershospitalreview.com/nrc-health-content-hub?utm_source=bhrwebsite) - Events - [Live Events](https://conferences.beckershospitalreview.com/upcoming-events) - [Virtual Events](https://conferences.beckershospitalreview.com/upcoming-events/virtual-event) Search for: Clear search Search [![](https://www.beckershospitalreview.com/wp-content/themes/beckers-healthcare/assets/images/logo.png) Becker's Hospital Review | Healthcare News & Analysis](https://www.beckershospitalreview.com) Menu [Subscribe](https://www.beckershospitalreview.com/subscribe/) Search for: Clear search Search - Leadership - [Leadership & Management](https://www.beckershospitalreview.com/hospital-management-administration/) - [Executive Moves](https://www.beckershospitalreview.com/hospital-executive-moves/) - [Strategy](https://www.beckershospitalreview.com/strategy/) - [Rankings](https://www.beckershospitalreview.com/rankings-and-ratings/) - [HR](https://www.beckershospitalreview.com/hr/) - [Workforce](https://www.beckershospitalreview.com/workforce/) - [Marketing](https://www.beckershospitalreview.com/digital-marketing/) - Finance - [Financial Management](https://www.beckershospitalreview.com/finance/) - [Capital](https://www.beckershospitalreview.com/capital/) - [Compensation](https://www.beckershospitalreview.com/compensation-issues/) - [Transactions & Valuation](https://www.beckershospitalreview.com/hospital-transactions-and-valuation/) - [Legal & Regulatory](https://www.beckershospitalreview.com/legal-regulatory-issues/) - Health IT - [Health Information Technology](https://www.beckershospitalreview.com/healthcare-information-technology/) - [EHRs](https://www.beckershospitalreview.com/ehrs/) - [Artificial Intelligence](https://www.beckershospitalreview.com/ai/) - [Cybersecurity](https://www.beckershospitalreview.com/cybersecurity/) - [Digital Health](https://www.beckershospitalreview.com/digital-health/) - [Innovation](https://www.beckershospitalreview.com/innovation/) - [Telehealth](https://www.beckershospitalreview.com/telehealth/) - [Disruptors](https://www.beckershospitalreview.com/disruptors/) - Clinical Care - [Patient Safety and Outcomes](https://www.beckershospitalreview.com/patient-experience/patient-safety-outcomes/) - [Physicians](https://www.beckershospitalreview.com/hospital-physician-relationships/) - [Nursing](https://www.beckershospitalreview.com/nursing/) - [Pharmacy](https://www.beckershospitalreview.com/pharmacy/) - [Patient Experience](https://www.beckershospitalreview.com/patient-experience/) - [Care Coordination](https://www.beckershospitalreview.com/care-coordination/) - [Infection Prevention and Control](https://www.beckershospitalreview.com/infection-control/) - [Public Health](https://www.beckershospitalreview.com/public-health/) - [Health Equity](https://www.beckershospitalreview.com/health-equity/) - [GLP-1s](https://www.beckershospitalreview.com/glp-1s/) - [Supply Chain](https://www.beckershospitalreview.com/supply-chain/) - Specialties - [Oncology](https://www.beckershospitalreview.com/oncology/) - [Cardiology](https://www.beckershospitalreview.com/cardiology/) - [Orthopedics](https://www.beckershospitalreview.com/orthopedics/) - [OR](https://www.beckershospitalreview.com/or/) - [Post-Acute](https://www.beckershospitalreview.com/post-acute/) - [Lab](https://www.beckershospitalreview.com/lab/) - [Radiology](https://www.beckershospitalreview.com/radiology/) - Resources - [Live Webinars](https://www.beckershospitalreview.com/webinar-types/upcoming-webinars/) - [OnDemand Webinars](https://www.beckershospitalreview.com/webinar-types/ondemand-webinars/) - [Whitepapers](https://www.beckershospitalreview.com/whitepapers/) - [Podcasts](https://www.beckerspodcasts.com/) - [Featured Content](https://conferences.beckershospitalreview.com/featured-content) - [Lists](https://conferences.beckershospitalreview.com/lists/7368520) - [Surveys](https://www.beckershospitalreview.com/surveys/) - [Videos](https://conferences.beckershospitalreview.com/videos) - [Newsletters](https://www.beckershospitalreview.com/newsletters/) - [LeanTaaS Content Hub](https://hubs.beckershealthcare.com/leantaas-ai-solutions) - [Intuitive Content Hub](https://hubs.beckershealthcare.com/intuitive-beckers-content-hub) - [NRC Content Hub](https://conferences.beckershospitalreview.com/nrc-health-content-hub?utm_source=bhrwebsite) - Events - [Live Events](https://conferences.beckershospitalreview.com/upcoming-events) - [Virtual Events](https://conferences.beckershospitalreview.com/upcoming-events/virtual-event) Site Switcher - [BHR](https://www.beckershospitalreview.com/) - [Clinical](https://www.beckershospitalreview.com/quality/) - [Health IT](https://www.beckershospitalreview.com/healthcare-information-technology/) - [CFO](https://www.beckershospitalreview.com/finance/) - [ASC](https://www.beckersasc.com/) - [Spine](https://www.beckersspine.com/) - [Dental](https://www.beckersdental.com/) - [Payer](https://www.beckerspayer.com/) - [Behavioral](https://www.beckersbehavioralhealth.com/) - [Physician](https://www.beckersphysicianleadership.com/) - About - [About Becker’s](https://hubs.beckershealthcare.com/about) - [Careers](https://hubs.beckershealthcare.com/careers) - For Sponsors - [Contact Us](https://www.beckersphysicianleadership.com/contact-us/) - [Media Kit](https://www.beckershospitalreview.com/request-media-kit/) - [Content Specs](https://hubs.beckershealthcare.com/content-specifications) ## Right Care, Right Place: How Coordinated Urgent Care Delivery Reduced ED Respiratory Volume by 24% --- WellStreet Urgent Care's national consumer research found that nearly three out of four ED visitors knew before they walked in that they didn't need emergency care. This report examines how WellStreet and a health system partner turned that insight into action — building a coordinated respiratory season strategy across ED, urgent care, and primary care that improved outcomes in every setting. Over three years, the network scaled from 10 to 27 urgent care locations. ED flu visits dropped 24%. Left-without-being-seen rates fell from 2.61% to 1.78%. And patient satisfaction improved across every care setting. **Learnings include:**   - The summer pre-planning move that prevented a December crisis - How coordinated urgent care delivery reduced lower acuity ED visits by 24% while improving ED Likelihood to Recommend from 65% to 68.5% - Why patient satisfaction and throughput improved simultaneously across ED, urgent care, and primary care - How urgent care became the system's highest-volume front door for new patient acquisition   Please fill out the form to download the whitepaper.  [![](https://www.beckershospitalreview.com/wp-content/themes/beckers-healthcare/assets/images/logo.png) Becker's Hospital Review | Healthcare News & Analysis](https://www.beckershospitalreview.com) ### Contact Us [1-800-417-2035](tel:180041720354) [becker@beckershealthcare.com](mailto:becker@beckershealthcare.com) - [RSS Feed](https://www.beckershospitalreview.com/rss-feeds/) - [LinkedIn](https://www.linkedin.com/company/asc-communications/) - [Facebook](https://www.facebook.com/@BeckersHospitalReview/) - [X](https://x.com/beckershr) - [YouTube](https://www.youtube.com/user/hospitalreview1) ### Other Becker’s Sites - [ASC](https://www.beckersasc.com/) - [Spine](https://www.beckersspine.com/) - [Dental](https://www.beckersdental.com/) - [Payer](https://www.beckerspayer.com/) - [Behavioral](https://www.beckersbehavioralhealth.com/) - [Physician](https://www.beckersphysicianleadership.com/) ### More Resources - [Events](https://conferences.beckershospitalreview.com/upcoming-events/) - [Whitepapers](https://www.beckershospitalreview.com/whitepapers/) - [Live Webinars](https://www.beckershospitalreview.com/webinar-types/upcoming-webinars/) - [OnDemand Webinars](https://www.beckershospitalreview.com/webinar-types/ondemand-webinars/) Copyright © 2026 Becker’s Healthcare. All Rights Reserved. [Privacy Policy](https://www.beckershospitalreview.com/privacy-policy/). [Cookie Policy](https://www.beckershospitalreview.com/cookie-policy/). [Linking and Reprinting Policy](https://www.beckershospitalreview.com/uncategorized/linking-and-reprinting-policy/). | [Employee Access](https://mhq-ep.prismhr.com/) ![](https://www.facebook.com/tr?id=1151078721744405&ev=PageView&noscript=1) ![](https://px.ads.linkedin.com/collect/?pid=1310345&fmt=gif)