Right Care, Right Place: How Coordinated Urgent Care Delivery Reduced ED Respiratory Volume by 24%
WellStreet Urgent Care's national consumer research found that nearly three out of four ED visitors knew before they walked in that they didn't need emergency care. This report examines how WellStreet and a health system partner turned that insight into action — building a coordinated respiratory season strategy across ED, urgent care, and primary care that improved outcomes in every setting.
Over three years, the network scaled from 10 to 27 urgent care locations. ED flu visits dropped 24%. Left-without-being-seen rates fell from 2.61% to 1.78%. And patient satisfaction improved across every care setting.
Learnings include:
Over three years, the network scaled from 10 to 27 urgent care locations. ED flu visits dropped 24%. Left-without-being-seen rates fell from 2.61% to 1.78%. And patient satisfaction improved across every care setting.
Learnings include:
- The summer pre-planning move that prevented a December crisis
- How coordinated urgent care delivery reduced lower acuity ED visits by 24% while improving ED Likelihood to Recommend from 65% to 68.5%
- Why patient satisfaction and throughput improved simultaneously across ED, urgent care, and primary care
- How urgent care became the system's highest-volume front door for new patient acquisition
Please fill out the form to download the whitepaper.