Technology + the human touch: How top health systems blend the 2 for high-quality patient experiences
Innovation and patient experience are top priorities for healthcare leaders — and increasingly, technologies like artificial intelligence and automation are enabling them to address both issues at once. Achieving a balance between technology and the "human touch," however, can prove challenging.
In a recent Becker’s Healthcare advisory call sponsored by RevSpring, healthcare leaders discussed how their organizations are deploying technology solutions that keep empathy and the patient experience top of mind.
Advisory call attendees included senior finance, strategy and digital leaders from hospitals and health systems across the country, including Rochester, Minn.-based Mayo Clinic, Edison, N.J.-based Hackensack Meridian Health, and Marietta, Ga.-based Wellstar Health System.
Some of the key takeaways:
In a recent Becker’s Healthcare advisory call sponsored by RevSpring, healthcare leaders discussed how their organizations are deploying technology solutions that keep empathy and the patient experience top of mind.
Advisory call attendees included senior finance, strategy and digital leaders from hospitals and health systems across the country, including Rochester, Minn.-based Mayo Clinic, Edison, N.J.-based Hackensack Meridian Health, and Marietta, Ga.-based Wellstar Health System.
Some of the key takeaways:
- The patient experience has expanded beyond clinical interactions.
- Understanding patient preferences is critical to providing a positive patient experience.
- Healthcare organizations are striving to blend technology with the human touch.
- Respecting patient preferences on a consistent basis is a hallmark of leading healthcare organizations.
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