The state of the healthcare experience: 5 survey findings + 5 action steps


Effective communication is not just a nice-to-have in healthcare; it's a necessity. A recent healthcare benchmark report bears out this claim. The report found 80% of consumers are likely to recommend a health system or company to their friends and family if the organization's communication practices exceed their expectations. The report also found that 66% of healthcare consumers are likely to switch providers if communications don't meet their expectations.

Download this report to:
 
  • Learn how to create an advanced digital experience that supports clear communication
  • Understand why over 60% of healthcare consumers have concerns about AI in healthcare communications and how to make them more comfortable
  • Learn the costs of inaccurate and slow communication
 

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