What it takes to earn patient loyalty in 2025
Patients' consumer experience preferences are changing, and it varies by age. Younger generations expect seamless, digital-first experiences — just like they get in retail, but older generations are more cautious. If your organization isn't delivering customized experiences to each of these extremes, you're losing patient trust and loyalty.
This exclusive whitepaper, backed by insights from Press Ganey’s 6.5 million patient encounters and nationwide survey data, reveals patterns in changing consumer expectations and how health systems can meet them.
Inside, you'll learn how to:
This exclusive whitepaper, backed by insights from Press Ganey’s 6.5 million patient encounters and nationwide survey data, reveals patterns in changing consumer expectations and how health systems can meet them.
Inside, you'll learn how to:
- Improve your credibility and consumer trust with accurate, transparent listings information.
- Prioritize digital tools like online booking and seamless search experiences.
- Build lasting loyalty and stand out among competitors by improving timely access to care.
Please fill out the form to download the whitepaper.