Workforce management case study: How Temple Health improved employee satisfaction and reduced need for agency staff

During normal times, staffing levels are always a focal point for provider organizations, and often the number one concern for nurses. During a pandemic, existing staffing challenges are exacerbated.

This case study examines how Philadelphia-based Temple Health developed a more flexible workforce management strategy by leveraging technology, advanced strategies, and analytics to increase efficiency, reduce costs, and improve patient and provider experiences — while achieving a 93 percent RN fill rate and reducing contingency spend.

You will learn how to:
  • Utilize data and analytics to uncover staff supply and demand across a health system
  • Implement strategies to decrease premium pay and agency usage while increasing the flexibility of care staff
  • Apply flexible staffing solutions can increase fill rates, and improve staff satisfaction and retention

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