Pre-Arrival Communication Sets Expectations and Improves Patient Experience, Workflow Efficiency and Clinical Outcomes

Too often, patients are under-educated and under-prepared for scheduled procedures and visits. This lack of preparation and engagement can lead to no-shows, late starts, poor patient experience, suboptimal outcomes, and negative financial impact. In fact, avoiding just one cancellation for a surgical or outpatient procedure can save, on average, $2,000 in set-up materials and time.

Despite the potential cost savings, most patients continue to receive instructions in the form of lengthy paper documentation, which contributes to poor procedure preparation and high no-show rates.

Read this white paper to learn how hospitals like Bronson Methodist Hospital and Mount Sinai colonoscopy center use patient pre-arrival communication processes to help them reduce no-shows by up to 30% while also improving clinical outcomes and patient satisfaction.