Preparing for tomorrow: Key strategies to manage patient liability and uncompensated care

Wednesday, August 19th, 2020 | 12:00 pm - 1:00 pm CT

There's no denying that reducing bad debt is at the top of revenue cycle leaders' agendas. Patient liability has skyrocketed in recent years due to the rise in high deductible health plans and erosion in coverage. And many, if not most providers are being tripped up by these changes. The reason? Existing revenue cycle management practices can get behind with patients' new reality. The result is bad is debt rising, and prior strategies required to collect may be damaging relationships with patients and delaying cash collections. So how can you connect improving the patients experience to improving the financial health of your organization? During this webinar we'll review the nexus of patient liability, digital experiences and collections. We'll discuss how organizations can improve patient segmentation and enrollment to put patients in the right financial pathway, in the same way the clinicians seek to segment patients and assign them to the appropriate clinical pathway, achieving better clinical and financial outcomes overall.

During this webinar, providers will learn to: 

  • Identify areas of opportunity in your organization to reduce bad debt from the self-pay population
  • Understand new strategies to capture revenue that would otherwise be lost
  • Explore the technology and services that can immediately help reduce costs and increase revenue for your organization
  • Self-exploration of the number of “hand-offs” in the revenue cycle that confuse and frustrate patients




Keith Slater

NVP of Patient Access and Revenue Cycle, Change Healthcare

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Taylor Williams, MSHA, MBA

VP of Revenue Cycle, Southeast Health Medical Group

Randy Ray, MBA

Associate Administrator Revenue Cycle Services, University of Southern California