Redefining patient engagement: How healthcare providers can thrive during a time of digital transformation

Tuesday, June 15th, 2021 | 1:00 PM - 2:00 PM CT

Healthcare providers are encountering a landscape that is increasingly unfamiliar. Patients are behaving more like consumers; choosing providers based on digital interactions as much as in-person care.
They have come to expect a health experience that is more like Amazon and Spotify than traditional healthcare websites and portals.
If organizations want to realize significant growth and relevance in the marketplace they need to adopt a new framework of understanding their competitive landscape. Now is the time to embrace digital-first healthcare. Providers need to look at companies like Netflix as a model of how to embrace change and focus on engagement as the key to retaining and expanding their business.

Join the discussion that will cover:
  • Digital transformation: A difficult process that requires organizations to think about their strengths, weaknesses and opportunities.
  • Patient expectation: A consumer-grade experience at every point of their interaction with a healthcare provider; this is an opportunity to ignite engagement and drive loyalty.
  • Patient engagement: It is entirely powered by a provider’s data infrastructure and capacity for personalization.



Serbins_Mike_Headshot - Kristelle Khazzaka

Mike Serbinis

Co-Founder & CEO of League

Butler_Mike_Headshot - Kristelle Khazzaka

Mike Butler

Former President of Providence and Healthcare Operating Partner at Welsh, Carson, Anderson & Stowe