Reid Health drives digital adoption among geriatrics patients; increases engagement rates by 56%
Using Notable’s intelligent automation platform, Reid Health is eliminating frustrating administrative experiences for consumers and staff, like paper forms, phone calls, and voicemails. The health system has focused on using intelligent automation to increase patient engagement specifically with their Medicare cohort, which makes up more than 70% of their patient population.
Today, 53% of Reid Health’s Medicare patients complete their MSPQ through Notable, in the comfort and privacy of their home. By digitizing and automating the MSPQ, Reid Health can eliminate subsequent Epic workqueues altogether. For example, by automating registration workflows, Reid Health has saved its registration and customer contact center staff 1600 hours that would otherwise be spent making phone calls or entering information into the EHR.
Download the case study to learn how Reid Health leveraged intelligent automation to:
Today, 53% of Reid Health’s Medicare patients complete their MSPQ through Notable, in the comfort and privacy of their home. By digitizing and automating the MSPQ, Reid Health can eliminate subsequent Epic workqueues altogether. For example, by automating registration workflows, Reid Health has saved its registration and customer contact center staff 1600 hours that would otherwise be spent making phone calls or entering information into the EHR.
Download the case study to learn how Reid Health leveraged intelligent automation to:
- Improve digital engagement rates among geriatric patients by 56% (compared to industry standard of 5-10%)
- Save 1600 hours in front desk staff time
- Reduce no show rates by 30% among geriatric patients
- Drive a 96% patient satisfaction rating