Remove the Barrier to Self-Service. Mosaic’s New Patient Financial Experience Explained

Thursday, September 12th, 2019 | 1:00 pm - 2:00 pm CT

Nationally recognized for quality, value, and patient experience, Mosaic Life Care needed to elevate their patient’s financial experience to match their commitment on the clinical side.

In 2017, Mosaic Life Care began a massive revenue cycle system overhaul with patient experience at its core. This webinar will explain how they created a scalable, digital-first experience that dramatically increased self-service payments and patient satisfaction.

Learning points:

  • Understand the changing role of revenue cycle as patients become consumers
  • Build consumer friendly billing and ways to shift patient revenue cycle from wholesale to retail
  • Identify barriers and align incentives for the rapid adoption of self-service payments
  • Measure patient payment and satisfaction impact of a digital-first design to assess ROI
  • Applying data to solve for patient affordability



Simplee Sept Webinar Revised
If you are unable to attend the live webinar, please register and the recording will be available on-demand.