Rethinking Safety Culture: Charting the Future Using Employee Voice

Monday, February 21st, 2022 | 12:00 PM - 1:00 PM CT 

The mandate for a strong safety culture is well-established in healthcare, as is the practice of measuring safety-related factors such as staffing levels, error reporting, patient experience and patient outcomes.

Yet all of the options for measuring safety culture today have significant limitations given the complexity of the current healthcare employee experience, including the need to address nonclinical staff, manager- and employee-led priorities, as well as expanding factors such as psychological safety and its effect on worker engagement and retention.

This webinar will examine how BJC Healthcare sought to create and validate a new model for measuring safety culture, utilizing both established census models, as well as a new method of capturing employee voices – crowdsourcing – to reveal a broader picture of their current safety measures, increase convenience and ease of use for survey respondents, and support their goals for continuous improvement. Leaders from The Joint Commission Center for Transforming Healthcare will also discuss why high-reliability healthcare hinges on an organizational safety culture where all staff can speak up about things that would negatively affect the organization.

Learning points:
  • The expanding definition of workplace safety, and why a strong safety culture is so critical to protect employees and ensure high-quality patient care
  • A detailed look at the design and execution of BJC Healthcare’s new approach to measuring safety culture and their results
  • The role of employee listening, including new models such as crowdsourcing, to both measure current safety standards within healthcare and drive adoption of best practices in safety


Brooke E_BJCHealthcare - Lauren Farley

Brooke Eggleston

Director of Organizational Development & Culture, BJC Healthcare

Chellie B-BJCHealthcare-Photo - Lauren Farley

Chellie Butel

System Director for Patient Safety | BJC Healthcare

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Anne Marie Benedicto

VP, The Joint Commission Center for Transforming Healthcare

Lauren_Beechly_Perceptyx - Lauren Farley

Lauren Beechly, Ph.D.

Director, Healthcare Client Consulting | Perceptyx