Role of Financial Care in Patient Experience Obsession

A survey of 260 revenue cycle leaders by Forrester Consulting found that patient financial experience is becoming a more urgent focus at leading health systems.  Health systems are finding that a better patient financial services experience not only drives better revenue cycle outcomes, it also is linked to better patient clinical outcomes.  Over half of hospitals say that patient experience is extremely important to them, and nearly two-thirds say that patient financial services are an important driver of overall patient satisfaction.

Key learning points:

  • Trends driving consumerism in healthcare financial services
  • Financial and clinical impact from improving patient financial services systems
  • Strategies to build a patient experience culture and operation that drives satisfaction


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