RPA in the revenue cycle: What U.S. health system leaders shared about automation

It's no secret that hospitals and health systems are under tremendous pressure. Labor shortages, supply chain issues, regulatory changes, and margin erosion, among various other challenges, make this an extremely difficult environment for health system finance and revenue cycle leaders.

Frequently mentioned is the idea that technology can help health systems operate more effectively and efficiently in this climate. One technology receiving a great deal of attention is robotic process automation (RPA).

To learn more about the adoption and use of RPA in the revenue cycle, Becker's Healthcare conducted a survey in November and December 2021 among U.S. health system leaders. This survey looked at adoption of RPA in the revenue cycle, how RPA is being used, expected benefits, expected ROI and considerations when selecting vendors and software solutions.

With about half of survey respondents having adopted RPA within their revenue cycle, RPA has progressed beyond the early adopters to the mainstream.

While finding the organizational resources and bandwidth to implement RPA will be challenging, the benefits and ROI likely provide a compelling business case.

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