Simplifying the patient experience in a complex environment
Wednesday, October 23rd, 2019 | 10:00 am - 11:00 am CT
90% of patients actually do want to pay their medical bills—a fact that many healthcare providers may not realize. Hospitals that adopt a patient-centric approach to patient payments—one that makes it easier for patients to pay and provides more choices—will deliver a differentiated experience and reap the rewards all the way to their bottom line.
In this webinar, participants will:
- Examine the industry cause and effect relationships of the patient billing experience on self-pay collections through a review of new patient survey data that reveals important patient payment preferences
- Learn how Catholic Health Initiatives (CHI) rolled out a 9-month patient-centric strategy that drove success over 70 hospitals across four different host systems
- Identify strategic methods to track and measure performance and results for a successful patient financial experience program
If you are unable to attend the live webinar, please register and the recording will be available on-demand within a week.