Simultaneously advancing patient and staff engagement through intelligent automation

Monday, January 24th, 2022 | 12:00 PM - 1:00 PM CT

Challenging market forces, including the "great resignation," ever-growing patient expectations, and an unabating pandemic have forced hospital leaders to question old ways of working. These older ways of working are based in manual workflows, including paper-based processes, phone calls, faxes, and data entry. Real transformation in healthcare will require replacing manual workflows with automated and digital ones.

Leading health systems are leveraging AI, robotic process automation, and digital patient engagement to automate many of the workflows that fuel patient access, clinical intake, and the revenue cycle. By streamlining cumbersome, manual processes, teams can more readily work at the top of their licenses and better serve patients, while reducing the overall cost of care.

Join us to learn best practices from industry leaders on automating clinical and administrative workflows, including triage and scheduling, appointment reminders, registration, prior authorization, referral management and payment collection.

Attendees will learn:
  • Best practices for orchestrating cutting-edge automation, patient engagement, and AI technologies to improve administrative staff efficiency.
  • How intelligent automation can eliminate the unsustainable volumes of administrative tasks to enable staff to focus on higher complexity work.
  • The importance of meeting patients where they are and empowering them to engage in care on their own terms.


Muthu Alagappan

Muthu Alagappan, MD

Chief Medical Officer, Notable


Carl Selvick, PharmD, MBA, FACHE

Senior Director of Clinic Operations, Fort HealthCare