Solving patient experience challenges through a strong digital front door

Wednesday, October 6th, 2021 | 1:00 PM - 2:00 PM CT

Patients now expect their healthcare providers to offer them the same digital experience they get in retail, banking and travel.

To keep up with these evolving expectations, healthcare providers must rapidly adapt in order to retain and attract patients. One of the most effective ways to do this is ensuring the organization has an engaging digital front door.

This webinar will explore how two leading healthcare providers created digital front doors that exceed their patients’ expectations, improve care outcomes, drive loyalty and acquisition and future-proof their growth strategy in today’s increasingly competitive market.

During this webinar, you’ll learn how to:
  • Define your organization’s "north star" for patient experience
  • Integrate digital front door components that align with patient needs across all channels and interactions
  • Apply user experience best practices employed by other healthcare and non-healthcare organizations


Mike-Pietig - Perla Ponce

Mike Pietig

Vice President, Healthcare Experience, Avtex


Jamey Shiels

System VP Consumer Experience, Advocate Aurora Health

Chad Thorpe 1

Chad Thorpe

Care Ambassador, DispatchHealth

Matt Maliszewki

Matt Maliszewski

Business Development Director, Healthcare, Avtex