St Luke’s Responds to Healthcare’s Amazon Moment
The consumerism revolution in healthcare continues well into the new year. With the recent CMS price transparency rule and increasing out-of-pocket costs for patients, innovative health systems are realizing the need to create a consumer-centric patient financial experience to respond to the rapid changes.
Patients want and expect an easy-to-use and easy-to-understand solution when it comes to paying their healthcare bills. St. Luke’s University Health Network recognized they needed to strive for a patient financial experience that met the standards that Amazon and other major online retailers have trained consumers to expect. This motivated St. Luke’s to invest in their patient financial care, which in turn resulted in positive results in collecting, building patient loyalty, and overall long-term organizational growth.
Download this whitepaper to learn more about:
How to address the critical challenge of healthcare affordability
Enhancing the patient financial experience through easy-to-use and easy-to-understand solution that drives results
Empowering patients by providing access and tools