State of Patient Access 2.0: The pandemic is changing everything from scheduling to collections
- 73 percent of consumers want to schedule their own appointments online
- Improving the patient experience is a top priority for 93 percent of providers
- More than 50 percent of providers find it difficult to keep track of changing pre-authorization requirements
- Just 14 percent of consumers felt their final healthcare cost differed significantly from estimates — down from more than 50 percent in the first survey
These and many other topics were addressed in the survey, making this white paper a useful resource for strategy and planning beyond the pandemic.
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