State of Patient Access 2.0: The pandemic is changing everything from scheduling to collections
This white paper compares answers from the first State of Patient Access survey (November 2020) with those in Experian Health's State of Patient Access 2.0 (June 2021).
- 73 percent of consumers want to schedule their own appointments online
- Improving the patient experience is a top priority for 93 percent of providers
- More than 50 percent of providers find it difficult to keep track of changing pre-authorization requirements
- Just 14 percent of consumers felt their final healthcare cost differed significantly from estimates — down from more than 50 percent in the first survey
These and many other topics were addressed in the survey, making this white paper a useful resource for strategy and planning beyond the pandemic.
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