Supercharged payment velocity — Insights on Yale New Haven Health's revenue cycle evolution

Thursday, October 22nd, 2020 | 12:00 pm - 1:00 pm CT

How successful would you say your claims follow-up process is? How about automation? Have you already identified the opportunities to enhance your patient account work queues, or are they loaded with accounts that your staff struggles to sift through while attempting to prioritize the highest value touches?

In 2018, Yale New Haven Health began a journey to greater efficiency through a technology partnership with Experian Health. Since implementation, significant improvements in the Revenue Cycle have been realized through the removal of transactional work, allowing the staff to focus on early targeted intervention.

In this webinar, we'll explore how Yale New Haven Health leveraged the automation capabilities of Enhanced Claim Status to improve payment velocity by reducing the average amount of follow-up days in work queues and overall accounts qualifying for follow-up review.

Participants will:

  • Hear how to successfully utilize payer category and status codes to improve cash flow.
  • Learn how to leverage technology to improve your follow-up efforts and streamline workflow.
  • Understand how Enhanced Claim Status can reduce manual intervention on patient accounts.



jennifer amiri_portrait

Jennifer Amiri, HIM

Business Analyst, Yale New Haven Health


Mark Rodrigues

Senior Manager, Account Receivable, Yale New Haven