Taking a strategic approach to managing EMRs

Insights into UW Health's strategic approach to EMR management

Thursday, October 29th, 2020 | 1:00 pm - 2:00 pm CT

Most larger hospitals and health systems have poured millions of dollars and years of planning into the deployment of their EMR platforms. But even after that initial investment, there are still significant resources required to maintain, optimize and upgrade those systems over the course of the system's lifecycle.

As these systems expand, evolve and support more complex services and technologies, it's vital that healthcare organizations are able to gain a clear view into the underlying IT infrastructure that supports its use. Without it, siloed data sources, disconnected point solutions and service disruptions may interfere with clinicians' ability to deliver the highest quality patient care.

Learning points: 

  • Learn from UW Health’s experience co-developing a service request “help button” integration into their EMR
  • The impact for patients, clinicians, and IT of taking the complexity out of EMR management
  • Create a roadmap for understanding the next steps in evolving your approach to EMRs



Drew Koerner headshot - Molly Traverso

Drew Koerner

Chief Healthcare Strategist, ServiceNow


David Wilcher

IT Service Management (ITSM) Development Team, UW Health - Information Services

Brian Larkworthy

Brian Larkworthy

Manager, Software and Interface Development, UW Health – Information Services