Telehealth in Transit: How Cleveland Clinic Achieves ED Avoidance & Reduced Readmissions through its ET3 Model and Other Virtual Care Programs

Thursday, February 24th, 2022 | 12:00 PM - 1:00 PM CT

Receiving quality care from an emergency medicine physician following a 9-1-1 call is critical, but how can you bring the expertise of the physician directly to the patient without transport to the ED to reduce delays in care and unnecessary admissions? From initial emergency dispatch and treatment in place to in-transit care, telehealth has a place in the EMS care.

In the webinar, Dr. Bryan Graham, Medical Director of the Virtual Emergency Medicine Program at Cleveland Clinic, and Chris O’Rourke, Institute Administrator for the Emergency Services Institute at Cleveland Clinic, will discuss how the health system has scaled and grown its Virtual ED Model to divert unnecessary emergency department admissions and reduce readmission, all while replicating emergency care in the field.

Register for the webinar to learn how Cleveland Clinic
  • Avoided ED transports for 70% of patients
  • Secured buy-in from EMS agencies
  • Partnered with a major wireless network operator to improve connectivity in the field
  • Staffed its program with dedicated emergency medicine physicians



Dr. Bryan Graham

Medical Director, Virtual Emergency Medicine Program, Cleveland Clinic


Chris O’Rourke

Institute Administrator, Emergency Services Institute, Cleveland Clinic