Telehealth sustainability: How Northwell Health built its virtual care program for the long haul

Wednesday, February 3rd, 2021 | 11:00 AM - 12:00 PM CT

Many hospitals and health systems have had to quickly respond and reimagine patient care during the COVID-19 public health emergency by implementing new telehealth technologies, workflows, and services. With high demand for telehealth services expected to continue post-COVID-19, hospitals and health systems are now faced with building a business infrastructure to support long-term enterprise telehealth strategy, with efficacy, sustainability, and patient and provider experience at the heart.

Those who have worked toward building that business infrastructure know it requires a holistic approach. It takes collaboration and creative thinking throughout the enterprise, while ensuring the needs of those most affected—most of all, patients and families—are heard.

During this webinar, you’ll hear from telehealth leaders at Northwell Health as they share their experience in building a centralized, enterprise telehealth offering, including how they:

  • Built a telehealth business plan
  • Leveraged community partnerships to extend access and care delivery
  • Navigated regulatory and reimbursement landscapes
  • Realized the value of a centralized telehealth service line model


You will also hear from Philips healthcare access, reimbursement and government experts on recent legislation and regulatory activities at both federal and state levels, and have the opportunity to ask questions.




Iris Berman

VP, Telehealth Services, Northwell Health


Patrick McCarthy

AVP, Telehealth Services, Northwell Health

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Greg Fulton

Senior Manager, Market Access and Reimbursement, Philips

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Monica Volante

Director, Federal Government Affairs, Philips

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Evan Hoffman

Director, State and Local Government Relations, Philips