The Automated Call Center: How AI and digital patient engagement can reduce call volumes and increase patient satisfaction

Thursday, October 14th, 2021 | 1:00 PM - 2:00 PM CT

Today, many health systems run the majority of patient interactions through the call center - from appointment scheduling and reminders, to registration, authorizations, financial assistance and payment collection. As a result, today’s call centers are frequently understaffed, overworked, and unable to meet evolving patient expectations.

Leading health systems are leveraging AI, robotic process automation, and digital patient engagement to automate many of the workflows that previously ran through the call center. With cumbersome, manual processes streamlined, teams are increasing their capacity and better serving their patients, while reducing the overall cost of care.

Join us to learn best practices from industry leaders on automating common call center workflows, including triage and scheduling, appointment reminders, registration, prior authorization, referral management and payment collection.

Attendees will learn:

  • Best practices for orchestrating cutting-edge automation, patient engagement, and AI technologies to improve call center efficiency.
  • Why digital point solutions for scheduling and appointment reminders require back-end automation to eliminate call center workflows.
  • How to diagnose the root causes underpinning call center capacity constraints in your organization.
  • How to determine which call center workflows are best suited for automation, and which are best left for staff to manage.
  • How Notable partnered with a leading healthcare provider to eliminate over 60% of their call volume through intelligent automation.




Bri Buch

Patient Access Solution Lead, Notable