The Case for Continual Innovation in Ambulatory Strategy: A Cautionary Tale Based on the True Story of Blockbuster and Netflix

Using the case study of Blockbuster and Netflix, Regent Surgical Health examines healthcare parallels in a new white paper. The story of these competitors offers six key “lessons learned” that have relevance today for health systems looking to leverage new technology, data, customer preference, and care delivery models to lead healthcare into the future.


  • How to avoid penny-wise mis-steps that cripple customer satisfaction
  • How business strengths can drive innovation complacency
  • About a new technology poised to propel ASCs beyond the tried-and-true

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