The Definitive Guide to Call Center Automation: How healthcare providers can reduce call volume with a digital front door

For most health systems, the call center serves as a legacy “front door” for most patient interactions - from appointment scheduling and reminders, to registration, authorizations, financial assistance and payment collection.

Growing call volumes and worsening staffing shortages have led to call centers that are overworked and unable to meet patient expectations. As a result, today’s leading health systems are designing “digital front doors” that can offload call volume by replacing manual calls with automated digital services.

Leading health systems are leveraging AI, robotic process automation, and digital patient engagement to automate many of the workflows that previously ran through the call center. By streamlining cumbersome, manual processes with AI and robotic process automation, teams are increasing their capacity and better serving their patients, while reducing the overall cost of care.

Read this whitepaper to learn best practices from industry leaders on automating common call center workflows with a digital front door, including triage and scheduling, appointment reminders, registration, prior authorization, referral management and payment collection.

Readers will learn:
  • Best practices for orchestrating cutting-edge automation, patient engagement, and AI technologies to improve call center efficiency.
  • Why digital point solutions for scheduling and appointment reminders require back-end automation to eliminate call center workflows.
  • How to diagnose the root causes underpinning call center capacity constraints in your organization.
  • How to determine which call center workflows are best suited for automation, and which are best left for staff to manage.
  • How Notable partnered with a leading healthcare provider to eliminate over 60% of their call volume through intelligent automation.

Please fill out the form to download the whitepaper.