The Evolving Role of the Healthcare Chief Experience Officer

To drive differentiation, loyalty, and growth for their organizations, a new cadre of health executives, Chief Experience Officers (CXOs), are gaining prominence. 

These mavericks and change agents are tasked with creating sustainable system transformation that delivers optimal care to patients and families while empowering care teams and staff to achieve their highest healing potential.

While other studies have looked at system and c-suite priorities, none of them have delved into the complex and changing role of the CXO to understand the pressures, priorities, successes, and challenges of this emerging healthcare leadership role.

In this study we sought to examine three key ideas:

  • Resourcing, prioritizing, and aligning experience improvement across organizations
  • Challenges to creating a system-wide infrastructure for experience improvement
  • Leading strategies that are crucial for success in the CXO role

The results are in. Complete the form to download the report to learn more about the emerging role of the Chief Experience Officer.