Today's patients, members and customers expect healthcare organizations to provide the same level of convenient digital experiences as other industries.

To compete on a level with digital disruptors, healthcare organizations must provide the same connected, frictionless experiences. This requires an overhaul in the standard approach to customer engagement, but it doesn't mean starting from scratch. For HCOs, that means becoming more than just outcome providers. It requires these organizations to become intelligent experience builders too.

Download this short e-book to learn how Pega's customer engagement platform enables HCOs to quickly adopt digital engagement improvements specific to their goals.