The Future of the Patient Financial Experience: Navigating the Modern Payment Landscape

Tuesday, November 10th, 2020 | 2:00 pm - 2:45 pm CT

The patient financial experience is due for change.

As demands from patients for an improved financial experience increase, the need for proactive solutions is more important than ever.

In a collaborative environment, you'll contribute to a meaningful conversation around what the future of the patient financial experience looks like. You will discuss the current challenges concerning patient payments and share your experience, ideas and actions for improving the modern patient payment landscape.

Areas of focus:

  • Family First – Helping families navigate the payment experience
  • Always On – Getting the patient payment experience up to the speed of life
  • Financial Compassion – Offering the same level of care to patient finances as patient health



Don Halliwill

Chief Financial Officer, Carilion Clinic


Pat Saxman

Chief Growth Officer, VisitPay