The Patient Experience: Engaging Today’s New Healthcare Consumers
By T. Scott Law, Founder and CEO of Zotec Partners
In this relevant and informative white paper, Zotec Partners explores all facets of evolving patient interaction requirements, analyzing ways providers can better reach today’s new patient consumers where they are. Readers will walk away with the ability to better meet the demands of today’s patient consumer, as they glean insights regarding,
1) The business-to-consumer shift;
2) Customer service techniques;
3) Patient experience best practices and technologies;
4) New responsibilities in revenue cycle management; and,
5) Data security and patient privacy.