The patient perspective and the provider imperative: Why it's time for hospital CFOs to transform the patient financial experience

Healthcare's cost crisis is putting the squeeze on patients and providers alike. In recent years, as the cost of care delivery has risen, reimbursements for health systems have declined and patients' out-of-pocket obligations have increased.

The COVID-19 crisis has exacerbated these challenges. Hospital financial leaders will have to find new ways to help their organizations weather this storm, and the patient financial experience will remain among their primary concerns. This ebook provides an overview of some of healthcare's most enduring challenges and offers insights for healthcare leaders working to transform the patient financial experience.

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