The Power of Automation to Solve Call Center Staffing Shortages and Drive a Better Consumer Experience
Original research from The Academy and Notable
Call centers are often the front door to a health system – but are they working? The combination of rising consumer expectations and staffing shortages is challenging the centrality of this engagement methodology. As hospitals, health systems, and physician groups aim to overhaul their consumer experience and mitigate persistent staffing shortages, many are looking to automation as a long-term solution.
This whitepaper describes the role intelligent automation plays in solving call center staffing and modernizing consumer engagement.
Download the whitepaper to learn:
- Why today’s call center-centric model doesn’t work for consumers
- How intelligent automation empowers consumers to register and schedule appointments at their convenience– without phone calls
- Why provider organizations like Austin Regional Clinic have chosen to modernize patient experiences with touchless registration
Please fill out the form to download the whitepaper.