The Pursuit of RCM Excellence: A Mount Sinai Central Billing Office Case Study

Tuesday, December 15th, 2020 | 11:00 am - 12:00 pm CST

Hear from Mount Sinai’s Icahn School of Medicine, Faculty Practice Associates leaders Edward Peterson and Nestor Diaz on how their central billing office (CBO) was able to transform and drive intelligent automation across several back-end revenue cycle processes. In this webinar, Edward and Nestor will discuss how investments in technology and changes to workflow helped them to significantly reduce manual tasks and make great strides in reducing AR days, enhancing payment reconciliation, and increasing FTE efficiency. 

 Key Takeaways

  • Understand the tools and best practices to intelligently automate back office processes
  • Learn about areas of opportunity to improve user workflow and supercharge staff
  • Discover how analytics can provide actionable insight into your back-end operations
  • Hear how leadership support was key to implementation


Ed Nestor Head Shot - Molly Traverso

Edward A. Peterson

Senior Director of IT Professional Billing and Ambulatory Patient Access, Mount Sinai Health System

Nestor Diaz Head Shot - Molly Traverso

Nestor Diaz

Director, Revenue Cycle, Mount Sinai Doctors Faculty Practice