The radical common sense of human understanding

Wednesday, September 29th, 2021 | 12:00 PM - 1:00 PM CT

The need to humanize care has never been more apparent. COVID-19 has put patients in hospital beds, scared and separated from their loved ones. And it's redefined outpatient care with a shift from in-person to virtual visits. Everyone involved is under enormous stress. But the imperative to humanize care is not new.

Clinicians need to quickly learn what matters to patients, just as health organizations need to focus on what matters to people on the front-line — all while working to better understand the patients and communities they serve.

Leaders are looking for practical, sustainable strategies for improving the experience and delivery of care. This session will focus on real-world examples that prioritize human understanding as the foundation for a more responsive ecosystem that humanizes care by turning transactions into relationships.

Attendees will be able to:

  • Summarize threats to radical common sense in healthcare
  • Articulate why human understanding is the key to better care
  • Give tangible examples of how learning what matters to patients improves the experience and delivery of care