The Rising Importance of Patient Satisfaction in a Value-Based Environment
With the inception of Value-Based Purchasing, the measurement of successful patient care delivery has been redefined. The move from fee-for-service to pay-for-performance means that reimbursements are tied to the quality of care that is delivered.
In order to adapt to these fundamental changes, healthcare organizations are rapidly changing the way they do business, and their evolving workforce management strategies reflect that.
Learn why now is the time to focus on employee engagement strategies to improve the patient experience and boost the bottom line in this paper, “The Rising Importance of Patient Satisfaction."
You will learn:
- Why patient satisfaction is a top priority; the link between profitability and HCAHPS scores
- The enormous impact nurses have on patient satisfaction
- Employee engagement strategies that improve patient satisfaction
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