Thinking outside the app: Creating frictionless patient experiences

Monday, July 19th, 2021 | 12:00 PM - 1:00 PM CT

Providers that don’t offer a more consumer-like experience for patients are jeopardizing revenue and their competitive advantage, but how can healthcare organizations keep up with the modern patient's evolving expectations?

During this webinar, industry leaders from Ensemble Health Partners and Odeza will explain why an app alone isn’t going to improve the patient experience, and share real success stories so you can rethink digital patient engagement strategies to offer the convenience modern consumers demand, increase revenue, and ultimately drive patient loyalty.

In this webinar, you’ll learn:

  • How to create a frictionless digital patient experience
  • How to overcome barriers to digital adoption
  • How real-time information exchanges can meet evolving patient expectations
  • The importance of intentional innovation and meeting patients where they are



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Judson Ivy

Founder and CEO, Ensemble Health Partners

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Jim Gaffney

Chief Strategy Officer, Ensemble Health Partners

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Dan Melillo

Chief Digital Officer, Ensemble Health Partners/Founder, Odeza

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Liz Blackburn, MS, CPXP

Vice President, Ops Performance Improvement, Atrium Health


Sarah Shaw, CPC

AVP, Ops Performance Improvement, Atrium Health