Thinking patient first for satisfaction and revenue cycle outcomes

Thursday, February 15th, 2018, 12:00pm - 1:00pm CDT

The evolution of patients into customers is a major shift for the healthcare industry.  This emerging consumerism trend extends to the revenue cycle and how patients are engaged in the financial conversation.  As patient share of hospital revenue has climbed to 30% or more, health systems have an urgent need to focus on patient-centric solutions to stem the rise of bad debt that can come from not meeting patient needs for billing transparency and affordability.

 

In this webinar, you will hear how Adventist Health Systems employed consumerism best practices to improve collection efficiency and turn patient revenue cycle into source of satisfaction and loyalty.

 

Webinar registrants will learn:

  • Motivations for pursuing a more patient centric revenue cycle
  • Key design techniques to create an engaging patient financial care experience
  • Impact on self-service payment and satisfaction from pursuing consumerism in the revenue cycle

 

Presenter: 

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