Three barriers to timely patient care and how to knock them down
In the era of consumerism and workforce crises, health system growth is dependent on earning patient loyalty and increasing staff engagement. These strategic priorities can mean the difference between organizations that continue serving their communities for decades to come and those that are forced to consolidate or close. Self-scheduling is not just a nice to have – it is a need to have.
Patient self-scheduling can be a strategic lever for organizations to move from patient leakage to keepage at any point in the patient journey. However, the ROI for previous scheduling investments has been constrained by a myopic focus on the experience of one stakeholder group – be it patients, providers, or staff – and the exclusion of others.
It’s time for leaders to take a closer look at why their status quo scheduling processes have fallen short of expectations – and how they can unlock growth goals with self-scheduling.
Readers will learn:
Patient self-scheduling can be a strategic lever for organizations to move from patient leakage to keepage at any point in the patient journey. However, the ROI for previous scheduling investments has been constrained by a myopic focus on the experience of one stakeholder group – be it patients, providers, or staff – and the exclusion of others.
It’s time for leaders to take a closer look at why their status quo scheduling processes have fallen short of expectations – and how they can unlock growth goals with self-scheduling.
Readers will learn:
- How to empower providers to open their schedules with confidence, free staff from the administrative burden of managing scheduling requests, and proactively nudge patients to schedule recommended care
- How to accurately assess the real benefits and potential pitfalls of self-scheduling solutions
- Why a leading health system replaced their patient portal with self-scheduling, garnering a 96% patient satisfaction rating
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