Transforming Agency Performance to Improve Geisinger’s Revenue Cycle

Thursday, November 1, 2018 | 12:00pm - 1:00pm CST

For nearly 10 years, Geisinger worked with a network of nine vendors to support both hospital and clinical revenue collections. The vendors provided overflow support for active A/R, when volume might exceed internal capacity, and for all bad debt collections. Geisinger’s revenue management leaders decided that the approach to working with these external partners needed improvement, since it lacked critical data integrity and failed to link internal and external teams in a collaborative process. As a result, the revenue management leadership team embarked on a comprehensive, technology-enabled program to overhaul how the health system worked with outsourced vendors with the goal of improving financial performance as well as ensuring the integrity and experience of Geisinger patients.

Learning Points:

At the end of this presentation, attendees will learn how to:

  • Gain better visibility and enable control over outsourced agencies
  • Identify best practices in managing outsourced agencies
  • Develop reporting that can measure and compare agency performance


Connance_Oct 2018