Transforming care for patients as consumers


Patients are increasingly behaving like consumers in a healthcare setting. As a result, they expect enhanced services and experiences when engaging with providers and health systems. How can health systems engage patients in an integrated effort that aligns with strategic goals to improve patient outcomes, improve efficiencies, reduce costs and enhance patient satisfaction?
This white paper examines important conditions and trends driving consumerism, evidence of the economic and reputational value of a positive consumer experience, examples of health systems successfully improving the patient experience, and a Johnson & Johnson Medical Devices Companies approach to working with health systems to embrace the new era of consumerism.


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