--- title: Understanding the patient financial experience image: https://go.beckershospitalreview.com/hubfs/site/beckers-healthcare-webinar-cta.png --- Becker's Healthcare: - [Hospital](https://www.beckershospitalreview.com/) - [ASC](https://www.beckersasc.com/) - [Spine](https://www.beckersspine.com/) - [Clinical](https://www.beckershospitalreview.com/quality) - [Health IT](https://www.beckershospitalreview.com/healthcare-information-technology/) - [CFO](https://www.beckershospitalreview.com/finance/) - [Dental](https://www.beckersdental.com/) - [Payer](https://www.beckerspayer.com) - [Podcasts](https://www.beckerspodcasts.com) - [Behavioral](https://www.beckersbehavioralhealth.com/) - [Physician](https://www.beckersphysicianleadership.com/) - [MyBHC](https://my.beckershospitalreview.com/)   - -  [Email Us](mailto:becker@beckershealthcare.com) [![Becker's Payer Issues Logo](https://www.beckershospitalreview.com/wp-content/themes/beckers-healthcare/assets/images/logo.png)](https://www.beckershospitalreview.com) Search [![](https://www.beckershospitalreview.com/wp-content/themes/beckers-healthcare/assets/images/logo.png "Becker's Hospital Review")](https://www.beckershospitalreview.com) × - 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1:00 pm CST** The financial aspects of care are becoming an integral part of the overall patient experience due to rising out-of-pocket costs and healthcare consumerism. CareCredit conducted a large-scale research study to better understand the impact of cost on the patient financial experience. In this webinar we will explore the results of this research and how health systems and providers can leverage this information to make informed decisions to improve their patients’ financial experience and increase patient satisfaction. **In this session you will learn:** - The impact of cost and the role it plays on patients' decisions about their care - The end-to-end patient journey and the challenges patients face at each stage - How patient-centered payment options can improve the patient financial experience **Presenters: ** ![_Tim Donovan_7436 - Kristelle Khazzaka](https://go.beckershospitalreview.com/hs-fs/hubfs/_Tim%20Donovan_7436%20-%20Kristelle%20Khazzaka.jpeg?width=150&height=150&name=_Tim%20Donovan_7436%20-%20Kristelle%20Khazzaka.jpeg) **Tim Donovan** Synchrony SVP and CareCredit Chief Marketing Officer --- ![_Sheila Dryervan Baskirk_6056 - Kristelle Khazzaka](https://go.beckershospitalreview.com/hs-fs/hubfs/_Sheila%20Dryervan%20Baskirk_6056%20-%20Kristelle%20Khazzaka.jpeg?width=150&height=150&name=_Sheila%20Dryervan%20Baskirk_6056%20-%20Kristelle%20Khazzaka.jpeg) **Sheila Dreyer Van Buskirk** VP, Lead Research --- --- --- Becker's Websites - [Hospital](https://www.beckershospitalreview.com/) - [ASC](https://www.beckersasc.com/) - [Spine](https://www.beckersspine.com/) - [Clinical](https://www.beckershospitalreview.com/quality) - [Health IT](https://www.beckershospitalreview.com/healthcare-information-technology/) - [CFO](https://www.beckershospitalreview.com/finance/) - [Dental + DSO](https://www.beckersdental.com/) - [Payer](https://www.beckerspayer.com/) - [Podcasts](https://www.beckerspodcasts.com) - [Behavioral Health](https://www.beckersbehavioralhealth.com/) - [Physician Leadership](https://www.beckersphysicianleadership.com/) - [MyBHC](https://my.beckershospitalreview.com/) - [Career Center](https://careers.beckershospitalreview.com/)   Virtual Learning - [Webinars](https://www.beckershospitalreview.com/upcoming-webinars.html) - [Whitepapers](https://www.beckershospitalreview.com/whitepapers.html) - [Podcasts](https://www.beckerspodcasts.com) Conferences - [15th Annual Meeting](https://conferences.beckershospitalreview.com/april-annual-meeting-2025?utm_source=hubspotwebsite&utm_content=footer) - [Spring Payer Issues Roundtable](https://conferences.beckershospitalreview.com/spring-2025-payer-roundtable?utm_source=hubspotwebsite&utm_content=footer) - [Clinical Leadership Summit](https://conferences.beckershospitalreview.com/april-annual-meeting-2025/ClinicalLeadershipSummit?utm_source=hubspotwebsite&utm_content=footer) - [Spring Chief Pharmacy Officer Summit](https://conferences.beckershospitalreview.com/ChiefPharmacySummitApril2025?utm_source=hubspotwebsite&utm_content=footer) - [22nd Annual Spine, Orthopedic and Pain Management-Driven ASC + The Future of Spine Conference](https://conferences.beckershospitalreview.com/spine-ortho-asc-2025?utm_source=hubspotwebsite&utm_content=footer) - [Behavioral Health Summit](https://conferences.beckershospitalreview.com/behavioralhealth-2025?utm_source=hubspotwebsite&utm_content=footer) - [Upcoming](https://conferences.beckershospitalreview.com/upcoming-events/upcoming-conference?utm_source=hubspotwebsite&utm_content=footer) Contact Us - 1.800.417.2035 - [becker@beckershealthcare.com](mailto:becker@beckershealthcare.com) - Copyright © 2026 Becker's Healthcare. 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