Understanding the patient financial experience

Monday, March 23rd, 2020 | 12:00 pm - 1:00 pm CST

The financial aspects of care are becoming an integral part of the overall patient experience due to rising out-of-pocket costs and healthcare consumerism. CareCredit conducted a large-scale research study to better understand the impact of cost on the patient financial experience. In this webinar we will explore the results of this research and how health systems and providers can leverage this information to make informed decisions to improve their patients’ financial experience and increase patient satisfaction.

In this session you will learn:

  • The impact of cost and the role it plays on patients' decisions about their care

  • The end-to-end patient journey and the challenges patients face at each stage

  • How patient-centered payment options can improve the patient financial experience

Presenters: 

_Tim Donovan_7436 - Kristelle Khazzaka

Tim Donovan

Synchrony SVP and CareCredit Chief Marketing Officer

_Sheila Dryervan Baskirk_6056 - Kristelle Khazzaka

Sheila Dreyer Van Buskirk

VP, Lead Research